24hbajee Privacy Policy
Protecting your personal information is our top priority. Read this policy to understand how we collect, use, and store your data.
This Privacy Policy ("Policy") applies to the website 24hbajee.lat operated by 24hbajee ("we", "us", or "the Platform"). When you use our services, register, or access our platform, you agree to the terms of this Policy.
24hbajee respects your privacy and is committed to keeping your personal information secure. We use industry-standard SSL encryption and data protection practices to ensure your information remains safe at all times.
This policy may be updated at any time. For significant changes, we will notify you at your registered email address. We recommend reviewing this page regularly.
1 Information Collection
When you create an account and use services on 24hbajee, we collect the following types of information:
1.1 Personal Identification Information
When you register on 24hbajee, we may collect your name, date of birth, email address, mobile number, and residential address. This information is essential for verifying user identity and ensuring fair play.
1.2 Financial Information
We collect your payment-related information to process financial transactions. This may include the mobile number linked to your bKash, Nagad, Rocket, or Upay account, bank account details, and transaction history. We never store your full bank card number or PIN.
1.3 Usage Information
Information about how you use our platform is collected automatically. This includes:
- IP address and device identifier information
- Browser type and operating system details
- Date, time, and session duration of platform access
- Pages visited and links clicked
- Gaming activity history and preferences
1.4 Cookies and Tracking Technologies
24hbajee uses cookies and similar tracking technologies to improve your browsing experience. Session cookies are deleted automatically when you close your browser, while persistent cookies remember your preferences on future visits. You can manage cookies from your browser settings.
2 Purpose of Data Use
We use your information for the following purposes:
- For account creation, identity verification, and account management
- For processing deposits, withdrawals, and financial transactions
- For support and communication with you — particularly for operating our 24/7 live chat service
- For preventing fraud, money laundering, and illegal activities
- For personalizing your gaming experience and providing relevant promotional offers
- For enforcing responsible gaming policies, particularly to prevent access by persons under 21 years of age
- For ensuring platform security and fair play
- For identifying and resolving technical issues
We never sell or rent your personal information to third parties. The security of your data is an integral part of our business values.
3 Data Sharing and Disclosure
24hbajee does not generally share your personal information with third parties. However, information may be disclosed in certain circumstances:
3.1 Service Provider Partners
We work with trusted service providers for payment processing, data analytics, and technical support. These partners assist in operating our services and do not have the right to use your information independently.
3.2 Legal Obligations
We may be required to provide necessary information in response to legal orders, court directives, or valid requests from government authorities. In such cases, we will endeavour to notify you as early as possible, where permitted by law.
3.3 Fraud and Security Prevention
If fraudulent activity, money laundering, or other illegal conduct is detected, we may share information with relevant authorities or financial institutions.
3.4 Business Transfers
In the event of a change of ownership, merger, or acquisition of 24hbajee, user data may be transferred to the new operating entity. You will be notified in advance and protections equivalent to this privacy policy will be maintained.
4 Data Protection and Security
24hbajee takes multiple technical and operational measures to ensure the security of your information:
- SSL Encryption: All data exchanged between our website and your browser is encrypted using TLS/SSL technology.
- Access Controls: Only authorized personnel can access your information, and only when required for service operations.
- Secure Payment Processing: All financial transactions are handled through secure payment gateways.
- Regular Security Audits: Our systems are regularly tested so that any security vulnerabilities can be resolved promptly.
- Data Backup: Your information is backed up on secure servers to prevent data loss in the event of a technical issue.
While we ensure the highest level of security measures, no method on the internet is 100% secure. We continuously work to improve our protection systems.
5 Data Retention Period
We retain your information for as long as your account is active or as needed to provide services. If you request to close your account, we will:
- Retain the minimum information necessary to meet legal obligations for the required period.
- Keep records of financial transactions for a specified period as required by applicable law.
- Securely delete or anonymize your personal information once it is no longer needed for the above purposes.
6 User Rights
As a registered user of 24hbajee, you have the following rights:
6.1 Right of Access
You have the right to know what information we hold about you. Through a written request, you can obtain a copy of your stored information.
6.2 Right to Rectification
If any of your information is incorrect or incomplete, you can contact us to have it corrected. We will make the necessary corrections as quickly as possible.
6.3 Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations.
6.4 Right to Object to Processing
You may object to the use of your information for marketing purposes and request that promotional communications be stopped.
To exercise any of the above rights, contact our support team via 24/7 live chat or email.
7 Protection of Minors
24hbajee strictly does not provide services to persons under 21 years of age. We actively enforce age verification procedures.
If it comes to our attention that we have inadvertently collected information from a person under 21 years of age, we will immediately close that account and delete all associated information.
If you become aware that a minor is using our platform, please notify our support team immediately.
8 Third-Party Links and Services
Our platform may have connections to third-party payment services such as bKash, Nagad, Rocket, and Upay. These external services have their own privacy policies and we are not responsible for their data collection or use practices.
Our game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others also follow their own privacy policies. Any information shared with them will be governed by the respective provider's policy.
9 Responsible Gaming and Data Use
24hbajee takes responsible gaming very seriously. We may use information about your gaming behaviour to:
- Identify risky gaming patterns and alert you when necessary
- Apply self-exclusion or limit-setting features at your request
- Provide information and support related to responsible gaming
To learn more about responsible gaming, visit our Responsible Gaming page.
10 Policy Changes and Updates
24hbajee reserves the right to amend this privacy policy at any time. After any changes, a new "Last Updated" date will be displayed on this page.
For significant changes, we will send you a notification to your registered email address. If you continue to use our services after the changes, it will be assumed that you agree to the revised policy.
We recommend that you visit this page regularly and contact our support team with any questions.
Privacy Contact
Contact us for any questions or concerns about this privacy policy. We are always ready to help.
Live Chat Support
24/7 live chat support in Bengali. Use live chat to get instant answers to any of your questions.
Email Support
Send written privacy-related requests to:
[email protected]
Data Protection Requests
Contact us by email or live chat to request to view, correct, or delete your information.